# Muster

> AI-powered job management platform for UK trade businesses.
> For full product details, see https://withmuster.com/llms-full.txt

Muster is the most comprehensive job management platform built for UK trades. It replaces your CRM, job sheets, invoicing, call system, compliance paperwork, fleet tracking, training platform and payment portal with one AI-powered system. Everything lives on one job record — calls, quotes, schedules, photos, compliance docs, invoices and payments. Built for UK trade businesses running 3–60+ crew.

## Key Facts

- Website: https://withmuster.com
- Type: SaaS platform (Web, iOS, Android)
- Market: UK trade businesses (plumbing, electrical, HVAC, roofing, fire & security, facilities management)
- Pricing: From £179/month (Starter), £349/month (Growth), £599/month (Scale)
- Status: Waitlist — onboarding new crews weekly
- Founded: 2025

## What Makes Muster Different

1. **AI-native** — built for AI agents from day one, not retrofitted onto legacy software
2. **UK-first** — VAT, CIS, Gas Safe, NICEIC, FGAS, CSCS, ECS, Part P, GDPR, Companies House verification
3. **One record** — every job links calls, quotes, schedules, photos, compliance, invoices and payments in one timeline
4. **AI Receptionist** — answers calls 24/7, qualifies leads, books appointments, creates jobs
5. **AI Bid Writer** — finds public sector tenders and writes bid responses from your company data
6. **Muster Pay** — Pay by Bank (from 0.7% + 30p), card, Apple Pay, Google Pay with branded checkout
7. **FM-ready** — multi-site contracts, SLAs, purchase orders, subcontractor portals, approval chains
8. **GPS Fleet Tracking** — OBD-II trackers, geofencing, fuel monitoring, driver scores, trips auto-linked to jobs
9. **Full training platform** — AI course builder, video modules, quizzes, toolbox talks, certifications, leaderboard
10. **Communication hub** — call recording, AI transcription, AI summaries, SMS, WhatsApp, email automation, Muster Voice call routing

## Platform Modules (12)

1. **Lead Management & CRM** — AI lead scoring, pipeline stages, web forms, Facebook Lead Ads, inbound email classification
2. **Quoting** — AI quote generation, multi-option quotes, e-signature, branded PDFs, quote tracking
3. **Job Management** — full lifecycle, Kanban, calendar, job costing, recurring jobs, templates, unified timeline
4. **Scheduling & Dispatch** — drag-and-drop calendar, dispatch board, skill-based assignment, GPS-optimised routing
5. **Invoicing & Payments** — one-click invoicing, Muster Pay, batch invoicing, auto-chasing, Xero/QuickBooks sync
6. **AI Platform** — AI Receptionist, AI Bid Writer, Tender Watcher, AI job assistant (Pal), RAMS generation, smart scheduling
7. **Communication Hub** — call recording, AI transcription & summaries, action items, SMS, WhatsApp, email automation, Muster Voice call routing
8. **Worker Mobile App** — offline mode, GPS clock-in, photos, timesheets, leave requests, expense capture, vehicle checks, digital ID, biometric login, route optimisation
9. **Training & Development** — AI course builder, video modules, quizzes, toolbox talks, learning paths, certification tracking, leaderboard, compliance reports
10. **Subcontractor Management** — self-serve portal, CIS tax verification, Companies House checks, document collection, invoice submission, compliance tracking
11. **Fleet & GPS Tracking** — live map, geofencing, fuel monitoring, driver behaviour scores, trip history, DVLA auto-fill, mileage reports
12. **Compliance & Safety** — AI-generated RAMS, H&S policies, method statements, certificate tracking (Gas Safe, NICEIC, FGAS, CSCS, ECS, Part P), toolbox talks, audit trails

## Additional Capabilities

- **Customer Portal** — branded, passwordless login, quote acceptance, online payments, live job tracking, document access, maintenance plans, messaging
- **Surveys & Snagging** — site survey forms, snagging lists, photo evidence, scoring, follow-up job creation
- **Inventory & Materials** — stock tracking, purchase orders, approval chains, supplier management, materials per job
- **Document Templates** — AI generation, e-signing, branded PDFs, document packs, version history
- **Analytics & Reporting** — revenue, profitability per job/worker/customer, forecasting, worker utilisation, conversion rates
- **Multi-branch** — separate teams, locations and P&Ls under one account
- **Workflow Automation** — visual builder, AI agents, 14 templates, 37 tools, cron and webhook triggers

## Pricing

| Plan | Monthly | Annual | Office Seats | Field Team |
|------|---------|--------|--------------|------------|
| Starter | £179 | £149 | 3 | 6 |
| Growth | £349 | £299 | 10 | 30 |
| Scale | £599 | £499 | 20 | 60 |

All plans include: unlimited jobs, quotes, invoices, customers, Tender Watcher.

## Links

- Features: https://withmuster.com/features
- AI Platform: https://withmuster.com/features/ai
- Job Management: https://withmuster.com/features/jobs
- Scheduling: https://withmuster.com/features/scheduling
- Compliance: https://withmuster.com/features/compliance
- Mobile App: https://withmuster.com/features/mobile-app
- Training: https://withmuster.com/features/training
- Subcontractors: https://withmuster.com/features/subcontractors
- Customer Portal: https://withmuster.com/features/customer-portal
- Communication Hub: https://withmuster.com/features/communication
- Muster Pay: https://withmuster.com/muster-pay
- GPS Tracking: https://withmuster.com/gps-tracking
- Pricing: https://withmuster.com/pricing
- Free Tools: https://withmuster.com/tools
- Blog: https://withmuster.com/blog
- Demo: https://withmuster.com/demo
- Contact: https://withmuster.com/contact
- Full details: https://withmuster.com/llms-full.txt