Muster Features — AI-Powered Job Management for UK Trade Businesses
Muster is an AI-powered job management platform with 12 integrated modules for UK trade businesses: (1) Job Management with Kanban boards, timelines, and smart scheduling, (2) AI Receptionist for 24/7 call answering with transcription, (3) Quoting with e-signatures and follow-up automation, (4) Invoicing with automatic VAT and CIS calculations, (5) Muster Pay with Pay by Bank from 0.7% + 30p and card payments, (6) RAMS and compliance tracking for Gas Safe, NICEIC, FGAS, CSCS, (7) GPS fleet tracking with OBD-II devices and geofencing, (8) Worker mobile app with offline mode, GPS clock-in, and digital ID, (9) Customer portal for job tracking and online payments, (10) Training platform with AI course builder and certifications, (11) AI Bid Writer for public sector tender responses, (12) Communication hub with call recording, SMS, WhatsApp, and email automation. From £179/month. Last updated: March 2026.
Schedule in
seconds, not calls.
Drag-and-drop calendar, real-time dispatch board, skill-based worker assignment, GPS routing and automatic SMS reminders. Stop phoning round — start scheduling from one screen.
Works on desktop, tablet and mobile. Syncs to Google Calendar, Apple Calendar and Outlook.
Drag-and-Drop Calendar
See your entire week across all workers in one view. Drag jobs to reschedule, resize to adjust duration, and colour-code by job type, priority or status. Day, week and month views with filtering by team, trade or branch.
- Day, week and month calendar views
- Drag-and-drop to reschedule or reassign
- Colour-coded by job type, status or priority
- Filter by worker, team, trade or branch
- Unscheduled jobs sidebar — drag onto the calendar
- Zoom into individual worker or team calendars
Dispatch Board
A real-time board showing every worker — field engineers, surveyors, estimators — their current status and next job. Dispatch reactive and emergency jobs to the nearest available person in seconds.
- Live worker status: available, on job, travelling, off duty
- GPS location of every worker on a live map
- One-click dispatch to nearest available worker
- Separate scheduling for surveys, installs and reactive callouts
- Worker accepts or declines via push notification
- Automatic travel time calculation from GPS
Skill-Based Assignment
Assign the right person to the right job. Muster knows each worker's trade qualifications, certifications, skills and working hours. When scheduling, it shows who's qualified, available and nearest — not just who's free.
- Worker skills and qualification profiles
- Automatic skill-matching against job requirements
- Certificate validity check before assignment (Gas Safe, Part P, etc.)
- Availability rules: working hours, holidays, part-time patterns
- Workload balancing across the team
- Preferred worker per customer or site
GPS Routing & Travel Time
See where your team is in real time. Muster calculates travel time between jobs, suggests optimal scheduling order and flags unrealistic gaps. Linked to GPS vehicle tracking for accurate ETAs.
- Live GPS location for all workers and vehicles
- Travel time calculation between jobs
- Optimal job ordering to minimise drive time
- Flag scheduling conflicts or unrealistic gaps
- Automatic ETA updates sent to customers
- Mileage tracking per job for quoting and expenses
Recurring Jobs & Maintenance
Set up recurring schedules for maintenance contracts, servicing agreements and regular visits. Daily, weekly, monthly or custom intervals. Each occurrence creates a job automatically — no manual rebooking.
- Daily, weekly, monthly, quarterly or custom intervals
- Each recurrence auto-creates a job with full details
- Linked to maintenance plans and contracts
- Automatic assignment to preferred worker
- Skip or reschedule individual occurrences
- Revenue forecasting from recurring schedule
Automatic Reminders
Customers and workers both get reminders before every job. SMS, email and push notifications — configurable by time (24 hours, 2 hours, 30 minutes before). Reduce no-shows and make sure your team arrives prepared.
- Customer SMS reminders: 24hr and 2hr before
- Worker push notifications with job details and navigation
- Configurable timing per job type
- Include job details, address and special instructions
- WhatsApp reminders for customers who prefer it
- Confirmation request — customer confirms or reschedules
Calendar Sync & iCal
Sync Muster's schedule to Google Calendar, Apple Calendar or Outlook via iCal feed. Workers see their Muster jobs alongside personal appointments. Read-only feed — Muster is always the source of truth.
- iCal feed URL per worker
- Syncs to Google Calendar, Apple Calendar, Outlook
- Auto-updates when jobs are rescheduled
- Include job address, customer name and notes
- Read-only to prevent conflicts
- One-click generate in worker settings